--- title: "Inside the new Communications area: webinar recap" description: Discover the new Communications area in Admissions+, featuring a shared inbox, automated templates, and tracking tools to streamline your admissions process. image: https://blog.applicaa.com/hubfs/V2%20_%20What%20we%20covered.png --- [![Aplpicaa Logo White.png](https://blog.applicaa.com/hs-fs/hubfs/APPLICAA_LOGO_White%20Background-1.png?width=1008&height=345&name=APPLICAA_LOGO_White%20Background-1.png "Aplpicaa Logo White.png")](http://applicaa.com) Search toggle [Follow us on Facebook](https://www.facebook.com) [Follow us on X](https://www.x.com) [Follow us on Instagram](https://www.instagram.com) [![Aplpicaa Logo White.png](https://blog.applicaa.com/hs-fs/hubfs/APPLICAA_LOGO_White%20Background-1.png?width=1008&height=345&name=APPLICAA_LOGO_White%20Background-1.png "Aplpicaa Logo White.png")](http://applicaa.com) Search toggle [![Aplpicaa Logo White.png](https://blog.applicaa.com/hs-fs/hubfs/APPLICAA_LOGO_White%20Background-1.png?width=1008&height=345&name=APPLICAA_LOGO_White%20Background-1.png "Aplpicaa Logo White.png")](http://applicaa.com) [Follow us on Facebook](https://www.facebook.com) [Follow us on X](https://www.x.com) [Follow us on Instagram](https://www.instagram.com) Search toggle What are you looking for? 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[![](https://cdn.prod.website-files.com/67b6eb9544c5ccd53a71af16/6822fef27f7e4abefb1b1b4b_b8e5e574272debd65bdc0005e79f2599_contact-phone.svg) 0208 762 0882](tel:02087620882)[![](https://cdn.prod.website-files.com/67b6eb9544c5ccd53a71af16/6822fef2846abb9a1dc6e09c_e933439d49630a99ef81b4695bbf4bca_contact-envelop.svg) info@applicaa.com](mailto:info@applicaa.com) [Watch demo](https://applicaa.com/demos)[Book a meeting](https://meetings.hubspot.com/amanda-grainger/website-meeting-link) [![](https://cdn.prod.website-files.com/67b6eb9544c5ccd53a71af16/6822fef27f7e4abefb1b1b4b_b8e5e574272debd65bdc0005e79f2599_contact-phone.svg) 0204 538 1630](tel:02045381630)[![](https://cdn.prod.website-files.com/67b6eb9544c5ccd53a71af16/6822fef2846abb9a1dc6e09c_e933439d49630a99ef81b4695bbf4bca_contact-envelop.svg) info@applicaa.com](mailto:info@applicaa.com) # Inside the new Communications area: webinar recap 21 May 2026 [Nicola Entwistle](https://blog.applicaa.com/author/nicola-entwistle) ![](https://blog.applicaa.com/hubfs/V2%20_%20What%20we%20covered.png) This week we walked through the new Communications area inside Admissions+. If you missed it, the recording, slides, and full FAQs are below, along with a quick summary of what we covered and the questions that came up. ## Catch up in three clicks - [**Watch the recording**](https://share.vidyard.com/watch/LRJAJYXDruUSnqRUzjzUna) - [**Download the slides**](https://blog.applicaa.com/hubfs/New%20in%20Admissions+_%20Communications%20Area%20for%20Schools%20(1).pdf) - [**Read the full FAQs**](https://blog.applicaa.com/hubfs/Communications%20Area%20-%20FAQs.pdf) - [**Join our group training session with Lucy Curtis on 11 June**](https://us02web.zoom.us/webinar/register/WN_cBkGiI1UTtyuAfsEUTDqNw) ## What is the Communications area? A new hub inside Admissions+ that brings your Inbox, Templates, Campaigns, Automations, and Settings into one place. Send, track, and automate every message without leaving the platform. It replaces the patchwork of personal inboxes, separate tools, and spreadsheets a lot of admissions teams still rely on. Every message links to the student record, your team shares one inbox with assignment and status, and routine comms can be automated. The result: less repetitive work, and full visibility on what was sent, opened, and clicked. ## What we showed in the session **Inbox.** A shared admissions inbox for the team. Search and filter by sender, student, subject, or status. Assign emails to colleagues, link them to applicants, and reply directly using templates, with a full activity log behind every thread. **Templates.** Email, SMS, and notification templates with a drag-and-drop builder, mail merge with live preview, and full delivery tracking. Find what you need fast with folders, favourites, type filters, and clear form associations. **Campaigns.** See which activities are actually driving offers, acceptances, and enrolments. Attribute outcomes to events, emails, SMS, inquiry forms, and meetings. Compare performance side by side. **Automations.** Trigger-based, scheduled, and system automations that handle routine comms for you. Three trigger families: applicant actions, staff actions, and time-based. You stay in control with toggles and info buttons explaining each one. **Settings and compliance.** GDPR and consent management, automatic unsubscribe links, STOP keyword handling for SMS, quiet hours, and a full audit trail. Confirmation prompts and test-send requirements before any bulk send. ## Questions you asked **If we link our admissions inbox, will non-admissions emails appear in Admissions+?** Yes. Every email arriving in the linked mailbox shows in the Inbox, regardless of subject. We recommend using a dedicated admissions mailbox for the link, not a general school address, and updating your privacy notice to reflect that emails are processed in your admissions platform. Filter options are on the list as a future enhancement. **Will our existing email templates still be available?** Yes. Existing templates carry over, you will not lose what you have built. The new Templates page is designed to make older templates easier to find, with folders, favourites, type filters, and clearer form associations alongside delivery and open metrics. **When will the Communications area appear in our Admissions+?** Rollout is phased. If you cannot see the Inbox yet, that is expected. Your CSM has your timeline. The full set of questions, covering data and GDPR, mailbox linking, SMS costs, automations, and rollout, is in the FAQs link above. ### Share: [Share on Facebook](http://www.facebook.com/share.php?u=https://blog.applicaa.com/inside-the-new-communications-area-webinar-recap&utm_medium=social&utm_source=facebook) [Share on LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.applicaa.com/inside-the-new-communications-area-webinar-recap&utm_medium=social&utm_source=linkedin) [Share on X](https://twitter.com/intent/tweet?original_referer=https://blog.applicaa.com/inside-the-new-communications-area-webinar-recap&utm_medium=social&utm_source=twitter&url=https://blog.applicaa.com/inside-the-new-communications-area-webinar-recap&utm_medium=social&utm_source=twitter&source=tweetbutton&text=Inside%20the%20new%20Communications%20area:%20webinar%20recap) [Admissions+](https://blog.applicaa.com/tag/admissions) ## Nicola Entwistle Head of Marketing [nicola@applicaa.com](mailto:nicola@applicaa.com) ## Comments ## Related posts Search [Inside the new Communications area: Independent Schools webinar](https://blog.applicaa.com/inside-the-new-communications-area-independent-schools-webinar) [Get ready for Enrolment Day 2026](https://blog.applicaa.com/get-ready-for-enrolment-day-2026) Search Copyright © 2025 Applicaa LTD, All Rights Reserved ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Nicola Entwistle", "url" : "https://blog.applicaa.com/author/nicola-entwistle" }, "dateModified" : "2026-05-21T11:33:44.666Z", "datePublished" : "2026-05-21T11:33:44.000Z", "headline" : "Inside the new Communications area: webinar recap", "image" : [ "https://blog.applicaa.com/hubfs/V2%20_%20What%20we%20covered.png" ], "mainEntityOfPage" : { "@id" : "https://blog.applicaa.com/inside-the-new-communications-area-webinar-recap", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.applicaa.com/hubfs/APPLICAA_LOGO_White%20Background-1.png" }, "name" : "Applicaa LTD." } } ```